Albert, 53 wants to FaceTime his mother, Linda, 84, but cannot figure out how to explain it to her in a way where it sticks. He called the Tech Tutor who spoke with Albert and Linda, and they set up a customized plan that involved a one hour primer on how to use FaceTime and practice good phone/iPad habits so they were not always missing, off, or uncharged. Over six short 10 minute check in calls with Linda over the next three weeks, the Tech Tutor ensured she was using her devices effectively, and we helped her address any questions she had in exploring her iPad. We also helped Linda set up some basic safety features like “Medical ID”, which for example allows someone to call pre-set emergency contacts when they find your phone, and “Find my iPhone”, which allows you to locate your device if lost.
The package was $125 and totalled 2 hours